IT Support Specialist

The IT Support Specialist is responsible for providing Tier 1 and Tier 2 technical support to firm end users, with a strong emphasis on Microsoft Entra ID, SharePoint Online, Microsoft 365, A/V conference platforms, and enterprise device management. This role goes beyond day-to-day troubleshooting to include project execution, process ownership, and mentoring opportunities, making it an ideal position for a candidate with leadership potential.

In addition, this role will contribute to the firm’s adoption of AI-powered tools (ChatGPT, Microsoft Copilot, Claude, etc.) to automate IT processes, streamline support, and expand user self-service options.

This position is based in San Francisco, CA and is for an immediate start.

Strong working knowledge of:

• Microsoft Entra ID (Azure AD), Active Directory, Group Policy, MFA, and Conditional Access.
• Microsoft 365 (SharePoint Online, Teams, Exchange Online, OneDrive).
• Operating Systems: Windows, MacOS, iOS.
• A/V conferencing platforms (Zoom, MS Teams, WebEx, Crestron, Logitech, Poly, etc.).
• MDM platforms such as Intune and Jamf (deployment, compliance, conditional access).
• ITSM platforms (JSM – Jira Service Management).

Experience with AI tools and automation:

• Familiarity with ChatGPT, Microsoft Copilot, Claude, or similar AI platforms.
• Ability to design and implement AI-driven solutions for IT process automation, knowledge base optimization, and user self-service.

Additional technical experience with:

• Desktop/laptop imaging (Intune, Jamf, SCCM, Altiris).
• Automated software packaging and deployment (Intune, Jamf, SCCM, PDQ).
• Remote access and VPN tools.
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Scripting languages (PowerShell, Python, VBS, etc.).
• Enterprise SaaS platforms (Salesforce, Workday, JSM – Jira Service Management).

Preferred certifications: CompTIA A+, Network+, ITIL Foundations, Microsoft Certified: Modern Desktop Administrator Associate, or Microsoft Entra/M365 certifications.

Other requirements:

• 3–5 years of IT support experience with a track record of handling enterprise environments.
• Strong problem-solving skills and ability to independently evaluate courses of action.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated ability to deliver white-glove IT support in a professional manner.
• Leadership potential: ability to mentor peers, take ownership of projects, and contribute to IT strategy.

The annualized base pay range for this role is expected to be between $110,000 - $130,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package. 

Vista is a leading global investment firm that invests exclusively in enterprise software, data and technology-enabled organizations across private equity, credit, public equity and permanent capital strategies. The firm brings an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. Vista’s investments are anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions and proven, flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future – a healthier planet, a smarter economy, a diverse and inclusive community and a broader path to prosperity. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn @Vista Equity Partners or Twitter @Vista_Equity.